The on-going situation regarding COVID-19 (coronavirus)An update from the Fluent Money team - July 2020
As the lockdown within the UK eases, COVID-19 continues to have significant impact for many businesses.
At Fluent we have adapted our internal processes quickly, to ensure that we have maintained a satisfactory level of business operation and customer service in these unprecedented times. Accordingly, we are keen to assure you that we remain committed to giving our customers all the support they need with their borrowing requirements, while still protecting the wellbeing of our staff and customers alike.
In recent weeks, we have taken every precaution to ensure that our premises are safe and that the Fluent staff are socially distanced in the workplace, which has allowed a number of the frontline teams to return to their workstations, and deliver customer service excellence. We still have a number of staff also working remotely but there should be no difference to the service that customers receive.
It’s still not quite business as usual, because in reality the implications of Covid-19 are still playing out and times have definitely changed for everyone. We are committed to seeing the positives and embracing the changes, our investment in financial technology has been fundamental in these circumstances with an increased usage of electronic systems, and innovative ways of handling customers’ lending applications. This has also proved beneficial to the reduction in Fluent’s use of paper, and we are proud to have reduced our paper usage in the last few months by 80%, this has been a longer-term objective which we have achieved 12 months earlier than expected.
Please remember, you can check the progress of your application as normal by logging in to MyFluent.co.uk or by using our MyFluent App on your Smartphone or Android device. Where possible, please do this in the first instance so that we can keep in touch too.
If you need to speak to us, you can call us on the number below and we'll make sure you are put through to a member of our team.
We'll also keep this page updated with any changes.
The Fluent Office Risk Assessment for our premises at Rivington House can be viewed here.